We want to ensure that the council housing you live in is safe. Report concerns about fire safety, structural issues or any other building safety matters.
A building safety concern is an issue in council housing that could lead to serious harm if not addressed. This includes anything that may cause significant injury or death to a large number of people.
Common examples include:
You don’t need to be an expert — if something feels wrong, let us know, and we’ll make sure it’s checked out. We’ll assess the concern and take any necessary steps.
Phone the helpdesk if your issue poses an immediate danger. This number also covers out-of-hours emergencies. For any life-threatening situations, call 999. Urgent matters should always be reported by phone.
Dial 999 for police, fire, ambulance or the coastguard.
If you're sending an email, use ‘Safety Concern’ as the subject.
Report non-urgent repairs online or by phone.
Report a building safety concern in council housing. If your concern is urgent or you need emergency repairs, phone this service.
If you need information in an alternative format or language, send an email to our HIAM service. Make sure you include your name and address in the email.
Housing Investment and Asset Management is responsible for the management of and investment to all our housing stock.
Your report will be initially reviewed by the building safety team. If your report qualifies a member of the team will be in contact to request additional information.
Once all information is collected, the Head of Housing Investment & Asset Management will make the final decision on whether a report is submitted to the Building Safety Regulator (BSR).
Any reports sent to the BSR will be reviewed and the BSR will either tell us that we should not report such a matter as it does not qualify, or they may carry out their own investigation.
Your report will follow this process:
This system is designed to be accessible to everyone. Whether you’re a resident or a visitor, you’re encouraged to raise concerns. If in doubt, it’s always better to report something and let us assess the situation.