The Housing Service collects a large range of performance-related data. This allows us to:
We also:
The data we provide covers social housing residents living in a council-owned property. This includes those living in temporary accommodation where the property is owned by the council.
A social housing resident (including leaseholders), can be someone:
Where the data does not include all the different types of properties or residents it will clearly state who or what the data is referring to.
We will label data clearly with the period of time it relates to.
At the end of the reporting year, the annual figures we publish may be different from the data we publish throughout the year, as we finalise the data.
Housing Management regularly uses this data to make decisions on service improvement.
We hope that by sharing this information publicly, our social housing residents can hold us to account for our performance.
We're actively addressing areas where we have underperformed, as highlighted by the recent C3 rating from the Regulator of Social Housing. For more information on our response and improvement actions, visit urgent action underway to improve council housing (brighton-hove.gov.uk).
If you have any questions about the data or you want to find out more about what we're doing, send an email to Housing.Performance@brighton-hove.gov.uk.
Tell us if you have any comments on the way we're presenting this data.
This section contains yearly data about property quality and condition.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 46% |
We have added significant additional resources to the repair service to improve our performance.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 95% |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 2,925 |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 2,682 |
The Decent Homes Standard does not apply to temporary accommodation properties.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 3% |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 99.9% |
Overdue gas safety checks occur when there's been a delay in accessing a property.
For more information on gas safety visit the gas safety information page.
This is typically a building with 2 or more dwelling units and at least 1 communal part.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 97.5% |
All high-risk buildings have up-to-date fire risk assessments.
For more information on fire safety visit the fire safety information page.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 77.1% |
We've recruited additional staff to help improve asbestos management.
For more information on asbestos visit the asbestos information page.
Due to challenges in collecting and verifying the accuracy of the water-related performance data, we're unable to publish this information at this time.
We acknowledge that our performance in this area has been below expectations. This is reflected in the recent C3 rating issued by the Regulator of Social Housing.
We have been transparent about these challenges, as outlined in the Cabinet report published on 26 September.
We're working diligently to resolve these issues and will provide an update as soon as the data is ready for release.
For more information on water safety visit the water safety information page.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 100% |
For more information on lift safety visit the lift safety information page.
We will:
We will:
We will:
We will:
| Year | Annual total | |||
|---|---|---|---|---|
| 2023 to 2024 | 94% |
This data refers to communal areas within council-owned buildings.
An effective complaints procedure ensures we have an opportunity to put things right for an individual who has received poor service.
We can also learn from our mistakes and improve those services.
Read our corporate complaints policy.
Make a complaint about the housing service.
You can view the council's complaints self-assessment.
The Housing Ombudsman provides a wide range of services to residents, including:
The Housing Ombudsman Complaint Handling Code sets out good practice that will allow landlords to respond to complaints effectively and fairly.
The Government’s ‘Make Things Right’ campaign encourages residents to complain to their landlord before escalating to the Housing Ombudsman.
The council’s Customer Insight report brings together the information collected about the customer experience of using Brighton & Hove City Council (BHCC) services.
For more detailed performance information on housing complaints, see the annual complaints and service improvement report for the Housing Management service page.
| Year | Annual total |
|---|---|
| 2023 to 2024 | 60.9 |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 83.5% |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 7.7 |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 49.5% |
| Year | Annual total |
|---|---|
| 2023 to 2024 | 3% |
The following percentages have been rounded to the nearest percent, so may not total 100%.
| Very satisfied | Fairly satisfied | Neither satisfied or dissatisfied | Fairly dissatisfied | Very dissatisfied | |
|---|---|---|---|---|---|
| Overall satisfaction | 30% | 35% | 13% | 8% | 14% |
| Satisfaction with repairs | 41% | 25% | 13% | 12% | 9% |
| Satisfaction with time taken to complete most recent repair | 40% | 21% | 7% | 9% | 22% |
| Satisfaction that the home is well maintained | 33% | 32% | 10% | 11% | 14% |
| Satisfaction that the home is safe | 37% | 31% | 8% | 10% | 12% |
| Satisfaction that the landlord listens to tenant views and acts upon them | 27% | 25% | 10% | 15% | 22% |
| Satisfaction that the landlord keeps tenants informed about things that matter to them | 34% | 31% | 10% | 9% | 16% |
| Strongly agree | Agree | Neither agree or disagree | Disagree | Strongly disagree | |
|---|---|---|---|---|---|
| Agreement that the landlord treats tenants fairly and with respect | 25% | 49% | 12% | 8% | 6% |
| Very satisfied | Fairly satisfied | Neither satisfied or dissatisfied | Fairly dissatisfied | Very dissatisfied | |
|---|---|---|---|---|---|
| Satisfaction with the landlord’s approach to handling of complaints | 11% | 19% | 9% | 21% | 41% |
| Satisfaction that the landlord keeps communal areas clean and well maintained | 37% | 26% | 12% | 11% | 14% |
| Satisfaction that the landlord makes a positive contribution to neighbourhoods | 27% | 28% | 11% | 16% | 18% |
| Satisfaction with the landlord’s approach to handling anti-social behaviour | 26% | 29% | 9% | 13% | 23% |
Housemark is a data and insight company. We use them to compare ourselves to other social housing providers.
The table below shows the percentage of respondents who were very satisfied or fairly satisfied with Brighton & Hove City Council compared to other social housing providers.
| Indicator | Brighton & Hove City Council | Other similar sized local authority | Housemark - all types of social landlord |
|---|---|---|---|
| Overall satisfaction | 65% | 61% | 77% |
| Satisfaction with repairs | 66% | 59% | 76% |
| Satisfaction with time taken to complete most recent repair | 61% | 59% | 70% |
| Satisfaction that the home is well-maintained | 65% | 60% | 71% |
| Satisfaction that the home is safe | 69% | 67% | 81% |
| Satisfaction that the landlord listens to tenant views and acts upon them | 52% | 48% | 64% |
| Satisfaction that the landlord keeps tenants informed about things that matter to them | 65% | 60% | 72% |
| Agreement that the landlord treats tenants fairly and with respect | 74% | 67% | 78% |
| Satisfaction with the landlord’s approach to handling of complaints | 30% | 26% | 39% |
| Satisfaction that the landlord keeps communal areas clean and well-maintained | 63% | 59% | 67% |
| Satisfaction that the landlord makes a positive contribution to neighbourhoods | 55% | 55% | 66% |
| Satisfaction with the landlord’s approach to handling anti-social behaviour | 55% | 48% | 58% |