Best Start Family Hub Whitehawk

Best Start Family Hub Whitehawk supports families in Brighton & Hove with children aged 0 to 19.

Young people with Special Educational Needs or Disabilities (SEND) can access our services up to age 25.

Council Help Desk

As well as support for families, at Best Start Family Hub Whitehawk, you can access a range of council services.

You can:

• use the free self-help computers to access services online
• use the free phones to speak to a council service or a staff member
• scan documents - if you don’t have a smartphone to take a picture of the document to send to us

Our staff can provide:

• signposting to council services
• basic support in accessing council services online
• paper forms for certain transactions where you are unable to access online services, for example, Blue Badge applications

If we cannot help with your enquiry on the day, we'll offer you a call-back service. The relevant service will contact you and aim to answer your enquiry over the phone or arrange a face-to-face appointment.

We do not:

• provide face-to-face appointments with a specific team, such as Parking or Council Tax – individual services will arrange these appointments directly with you if your query cannot be dealt with online or over the phone
• sell parking permits or arrange the collection of parking permits
• take payment for services such as parking fines or Council Tax

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible in all areas of the building
• Disabled parking bay close to the building
• Car park
• Baby changing facilities
• Lift
• Accessible toilet
• All gender toilet
• Hearing aid loop