Due to maintenance, MyAccount will be unavailable between 10:45am and 11:30am on Wednesday 24 June 2026. We apologise for any inconvenience.
How to make a complaint - easy read
Easy read information. Find out how to report a problem and who to contact if you have a complaint about a council service.
Making a complaint
Making a complaint means speaking up about something you do not like.
If something has gone wrong with your council services, you should tell us.
It is OK to complain. It can be a good way to make things better. We need to know what is wrong so we can put it right.
You can make a complaint about lots of things
Select the links below for more information on:
How to make a complaint
This link will tell you how to make a complaint.
If you need help making a complaint, ask someone you trust or a member of staff.
Other ways to tell us what you think
You can also send us an email or phone us to tell us what you think.
Customer Feedback team
- 01273 291 229
The aim of the Customer Feedback team is to deal with complaints from the public quickly, fairly and efficiently.