How to request a repair to your home
Find out how to request a repair to your council home or a communal area in your building.
How to request a repair
There are 4 ways to request a repair through our repairs helpdesk.
You can:
- phone or email our repairs helpdesk
- log into your Housing Online account
- complete our online form
Phone or email the council housing repairs helpdesk
Always report emergency repairs to us by phone. Phonelines are open to report emergencies 24 hours a day 7 days a week.
For a life-threatening situation, phone 999.
- 01273 294 409
- Request a repair
Request a repair to a council home or a communal area in a council property.
Log in to your Housing Online account
Log in to your account to request a repair. Housing online is not connected to MyAccount. If you don't have an account, register using your ‘party reference’ or ‘payment reference’.
Complete our online form
You'll need to tell us:
- details of the issue
- where the repair is needed
Privacy notice
We process, analyse and use your data in a range of ways to better understand what our customers need and to improve the way in which the council delivers your services.
Find more information about how we use your data in our privacy and data notice.