Keeping you safe in tall buildings is very important

Keeping you safe is very important

Group of people talking. Man in hard hat and high vis.

We want to work with you to keep everyone safe.

Crack in wall. Fire exit with triangle warning symbol
  • Cracks in walls, ceilings, or floors
  • Problems with doors, fire equipment, or safety signs
Two people inspecting with a magnifying glass. Electrician working with an electric panel.

We will:

  • Look at the problem quickly
  • Fix anything dangerous right away
  • Tell the safety people if it's very serious

How to tell us about safety problems

Woman on the phone. Hands writing an email.
Council housing repairs
More information about Council housing repairs
Hands cradling green tick.

We're here to help keep you safe.

How to tell us if you're worried about safety

Rule book next to map of Great Britain

The Building Safety Act 2022 says we must:

Man with high vis and helmet. Sad face. Man with lightbulb near head.
  • Listen when you're worried about safety
  • Help if you think we're not doing our job well
Man looking at watch with red tick in front. Easy symbol

We promise to:

  • Act quickly if you tell us about a safety problem
  • Make it easy for you to tell us about safety worries
Two people inspecting with a magnifying glass. Complaints policy booklet.

How we'll use what you tell us:

  • We'll look at all safety complaints carefully
  • We'll see if there are any patterns in the complaints

How to complain

Two signs saying 'step 1' and 'step 2'. Laptop.

How to complain:

Building site worker. Wooden gavel. Laptop.

If you're still not happy after that, you can tell:

You can tell the Building Safety Regulator without telling us first if you want to.