How we will talk to you about fire safety in tall buildings

How we will talk to you and send messages to you

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The following are some of the methods we will use to ask you for your opinions, provide feedback and communicate information on any changes from your feedback:

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  • Resident meetings.
Red post box and easy read leaflet.
  • Letters and leaflets; these can be produced in different languages, large print and in, some cases braille, on request.
Tall building and triangle warning sign.
  • Building Safety information provided at sign up to all new tenants.
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Information on fire and building safety on our website.

One to one meeting. Room shape with three people inside with label 'meeting room'. Group of people discussing around a table in formal clothes
  • Area Panel meetings
  • Drop-in sessions held at your block, making use of the community room where possible
  • Individual one to one meeting.
Questionnaire with hand filling it out. Man taking his door off the chain.

Surveys and door knocking.

Easy read paper.

•    Publishing articles in the Homing In newsletter.

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The council also has a new consultation and engagement platform called Your Voice. 

Your Voice offers better and fairer opportunities for residents to have their say, follow projects they are interested in and be informed about the different phases and decisions a project may go through. 

We will use this for future engagement.

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Your Voice can be found on our website. 

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This strategy should be read with the existing Tenant & Leaseholder Engagement Strategy.

Asking what you think about safety

Woman standing with questionnaire and tall building.

Sometimes, we'll ask what you think about safety in your building. 

Here's how it works:

1.We'll ask everyone who lives in or owns a flat

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2. We'll ask in different ways (like we talked about before)

Woman with questionnaire. Orange safety vest.

3. We'll ask about big decisions about safety in your building

Woman with questionnaire. Man signing Why in BSL. Two people standing by a stopwatch.

4. When we ask, we'll tell you:

  • Why we're asking
  • How we'll use what you tell us
  • How long you have to tell us what you think
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5. After we make changes, we'll let you know what we did

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6. We won't always ask about every little thing we do

Building work in house shape. Woman with green spiky symbol behind her showing noise. orange safety vest. Plan.

7. We might ask you about:

  • How to do work with less bother to you
  • Big building work we're planning
  • Changes to our safety plans
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8. You'll usually have at least 3 weeks to tell us what you think

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9. For really important safety things, we might give you less time

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10. Sometimes we can't ask first (like in an emergency), but we'll always tell you what we did

Red postbox. Years and ticked off check boxes.

11. We'll write to you at least once a year about your building's safety

Woman asking questions on the phone. Maintenance man. Orange safety vest.

12. We'll tell you about any changes we make to make things safer

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13. We'll keep your information safe and private

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You can read about how we use your information.