Treating everyone fairly with fire safety in tall buildings

Drawing of man with thumbs up, underneath text saying 'our promise'.

We promise to:

Scales with right and wrong. Woman signing 'communicate' in BSL.

1. Talk to you in a fair way

Equality act with man in wheelchair in front

2. Follow rules that say we must treat everyone equally

Woman on the phone by computer. Easy symbol.

3. Make sure everyone can use our services easily

Woman listening inside magnifying glass. Woman in wheelchair with easy read, clock and ramp beside her. Woman on the phone with signposting bubble above her.

4. Listen to people with disabilities and help them

Woman standing shaking the hand of a woman in a wheelchair.

5. Treat people from all backgrounds with respect

Decision in BSL. Scales with right and wrong.

6. Make fair decisions

7. Always try to do better at being fair to everyone