Healthy Lifestyles Team accessibility statement

About the Healthy Lifestyles service

The Healthy Lifestyles Team works with people who want to eat more healthily, lose weight, get active, stop smoking or drink less alcohol.

There's lots of help and support available. Our service aims to make it easier for you to find and get the right support to make the changes that are important to you.

This page outlines:

• our approach to making our services accessible and meeting access and communication requirements
• ways to request service adaptations
• our ongoing commitment to inclusivity and accessibility

Our approach

We're committed to providing accessible, personalised support that meets the unique requirements of individuals in our community by: 

• introducing adaptable service access (phone, video call or in-person)
• including a trusted support person during interactions, if you want to (this may be a carer, friend, family member, or support worker)
• providing information in accessible formats to meet different communication requirements (for example, in large print, Easy Read, and multiple languages)
• providing interpreter support, including British Sign Language (BSL)
• ensuring all our venues are fully accessible

We recognise that everyone's needs are different. We invite you to share your access requirements with us. Our team will carefully consider each request and work with you to find meaningful ways to support you.

We work with many community partners. If we cannot offer the support and information you need, we'll help connect you to other resources. 

How to tell us about your access requirements

You can tell us your access requirements at any point while working with our team. We have multiple referral pathways. We commit to responding within 10 working days.

Online referral

You can tell us about your access requirements using our online referral form.

You can complete the referral form independently or ask a trusted person (for example, a friend, a family member or a professional) to assist you.

We will ask, ‘Do you need any support to communicate with us?’. Tick ‘Yes’ to indicate that you have communication requirements.

Then you will see a text box that says, ‘Tell us what support you need’. In the text box, describe the adjustments that would best support your engagement with our services.

Click on ‘Next’ and continue filling out the form.

Referral by phone

You can tell us about your access requirements by phoning the Healthy Lifestyles Team on 01273 294 589. You can speak to a member of our team. If we're unable to answer the phone, you can leave a voicemail message.

Tell us your name, what you would like support with and any communication requirements you have. We will phone you back within 10 working days.

Referral by email

You can tell us about your access requirements by sending an email to HealthyLifestyles@brighton-hove.gov.uk.

Tell us your name, what you would like support with and any communication requirements you have. 

We commit to responding within 10 working days.

If you didn’t tell us about communication/accessibility requirements when you first signed up to work with us, you can tell us at any time.

Our commitment to accessibility

Our goal, outlined in the Brighton & Hove City Council Plan, is to:

• promote and improve health and well-being
• reduce health inequalities
• support people to live independent and fulfilling lives
• be an inclusive, accessible and fair city – a place where everyone can thrive

The Healthy Lifestyles Team is committed to Brighton & Hove City Council’s goals. We're dedicated to removing barriers and improving the accessibility of our service.

Understanding our diverse community

We want to make our Healthy Lifestyles service as inclusive and accessible as possible for everyone who uses it. That is why we collect equalities data, like for example, age, disability, ethnicity, sex and gender identity, sexual orientation and religion.

Equalities data helps us ensure we're supporting everyone in the city, treating everyone fairly, and removing barriers to access that people may face. 

Providing equalities data is entirely voluntary. This means you do not have to share equalities information if you do not want to. The equalities data we collect is used to create reports to help us understand the impact of our service. These reports are always anonymised, which means that it does not identify any individual. 

We welcome feedback to further improve the accessibility of the services and support provided by the Healthy Lifestyles Team.  

You can provide feedback through the Brighton & Hove City Council’s Rate Your Experience survey.

Other Healthy Lifestyles Team services

Information about our services is available on our support to improve your health pages. For specific accessibility enquiries, contact us using the details below.