We're aware of a national scam where people are asked to pay parking fines via text. We'll never text you to request a payment for a parking fine. We'll only contact you about parking fines via letter or email. If you have any doubts, contact the Parking Team.
Request a refund or exchange for visitor parking permits
Find out what you need to do to request a refund or exchange for visitor parking permits.
About refunds and exchanges
Refunds
If you are moving to an area outside of a controlled parking zone we may be able to refund your valid (in-date) visitor parking permits.
Exchanges
If you are moving from one controlled parking zone to another controlled parking zone we may be able to exchange your valid (in-date) visitor parking permits.
When you can request a refund or exchange
Visitor parking permits expire on the last day of the latest year printed on the permit. To request a refund or exchange your permits, you must do so at least 3 months before this date.
How to request a refund or exchange
Contact parking services to request an exchange or refund.