Transport complaints

Complaints about a local bus, coach, train, taxi journey or flight

Bus

If you have a complaint about your bus journey please contact the relevant bus operator directly.

Bus operators serving the Brighton & Hove area are:

• Brighton & Hove Bus & Coach Company
• The Big Lemon
• Metrobus
• Compass Bus
• The Sussex Bus
• Stagecoach

If your complaint is about:

• Council funded bus services
  Email: transport.projects@brighton-hove.gov.uk
  Phone:01273 292480
  Bus services: 16, 16A, 37, 37B, 47, 52, 56, 57, 66, 72, 74, 75, 76, 76A, 77, 78, 79, 91, 95, 95A
• Home to school transport
  Contact Brighton & Hove City Council's Customer Feedback team
   
• Bus stops & shelters
  Email transport.projects@brighton-hove.gov.uk
  Phone: 01273 292480
• Concessionary bus passes
  Email buspasses@brighton-hove.gov.uk
  Phone 01273 291924

Coach

If you have a complaint about your National Express coach journey you can go to the National Express website.

Train

If you have a complaint about your train journey please contact the relevant train operator directly. Train operators serving the Brighton & Hove area:

• Thameslink Railway
• Southern Railway
• Great Western Railway

Taxi

If you have a complaint about your taxi journey please follow the taxi complaints procedure.

Brighton City Airport

If you have a complaint about your flight contact Brighton City Airport. You can send an email to reception@flybrighton.com

Unhappy with the response to your complaint?

Train complaints

If you are unhappy with the response to your train complaint, you can contact Transport Focus and they will independently review your case.

Bus and coach complaints

If you are unhappy with the response to your bus or coach complaint, contact Bus Users UK and they will independently review your case.​

Brighton Area Buswatch is the local group of Bus Users UK and aims to provide a strong voice on behalf of local bus users.