Disabled person's bus pass

Apply for, renew or replace a disabled person’s bus pass

Payments

We're aware of an issue affecting this web page which may result in an unsuccessful payment message being displayed after you have paid. The payment system is working, it's only the messages that are affected. Make sure you only make the payment once. Trying several times may result in multiple payments being debited from your account.

If you have tried to pay and the money has not come out of your account by the following day, use our online form to contact us or phone 01273 291 924. We can only check if payments have been successful the day after the transaction.

Applications

It can take up to 12 weeks for new applications to be assessed and processed. If you have applied less then 12 weeks ago, please do not contact us to chase your application. Our team will contact you if we need any further information.

Some disabled bus passes are automatically renewed. In some cases we can't automatically renew your pass, because we need updated information from you. If this is the case we will send you a letter or an email to explain how you can renew your pass instead. 

We do not make the bus passes at Hove Town Hall. They are sent directly to your home address. Once they have been ordered, it can take 1 to 2 weeks to be delivered through the post. 

If you haven't received your new bus pass 4 weeks before it is due to expire, use our online form to contact us or phone 01273 291924. 

Apply online if you can or send a scanned copy of your application by email.  

The customer service centre is closed.

Contact us: 

• post documents to; the Concessionary Travel Team, G39 Hove Town Hall, Norton Road, Hove, BN3 3BQ. 
• phone 01273 291 924 - our lines are open 9am to 1:30pm, Monday to Friday
• contact Parking Services

If you're not looking for a bus pass because of a disability or your age you'll need to contact the bus company. 

If you need a bus pass for school transport, phone the School Transport team on 01273 293 501, or send an email to HometoSchoolTransport@brighton-hove.gov.uk. 

Application forms 

You can use our online form to apply for or renew a disabled persons bus pass online.

You can also use this form if:

• your pass has been lost or stolen
• your pass is not working and you need a replacement
• you need to update your contact details 

If you prefer, you can download the forms for a disabled person's bus pass application or replacement.

Find out how to apply for a disabled person's bus pass .

Eligibility for a disabled person's bus pass

To be eligible for a disabled person's bus pass you must be five years old or over, live within the Brighton & Hove boundary and meet one or more of the criteria:

• be blind or partially sighted
• be profoundly or severely deaf
• be without speech
• have a disability, or injury, which has a substantial and long-term effect on your ability to walk
• have no arms or have long-term loss of the use of both arms
• have a learning disability, that is, a state of arrested or incomplete development of mind that started before adulthood and includes significant impairment of intelligence and social functioning
• would be refused a licence to drive a motor vehicle due to a physical or mental health condition otherwise than on the grounds of persistent misuse of drugs or alcohol

Companion passes

Brighton & Hove City Council does not issue companion passes. Companion passes issued by other authorities are not valid for travel within Brighton & Hove.

If you're an unpaid carer, you may be able to get discounted travel from the bus company. 

Help with common issues

How to renew your bus pass

We are not sending out renewal forms at the moment. You will receive a reminder letter or email from one of our team explaining how to renew your disabled bus pass.

These should be received around 3 weeks before the expiry date of the current pass.

We will write to you if we need more information to renew your bus pass.

What to do if you lose your bus pass

If you would like to order a replacement, the easiest way to do this is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

What to do if your bus pass is damaged or not working

You will need to order a replacement bus pass and return your damaged one to us. 

You do not have to pay for a faulty, non-working or damaged card, we will send you a replacement. 

You must send an image of your bus pass cut into 4 pieces to prove it is destroyed, and can't be used. See image below:

Make sure the chip in the bus pass behind your photograph is cut in half.

To send us proof that you've destroyed your pass:

1. Scan or take a photograph of the 4 pieces of your pass.
2. Attach the image from your PC or smartphone in a Word document, or paste the image in an email. 
3. Use your name as the subject of your email.
4. Send the email to buspassreplacements@brighton-hove.gov.uk. 

If you need help with this process, phone our bus pass team on 01273 291 924.

What to do if your bus pass is stolen

You can request a replacement bus pass if you have a crime reference number. The easiest way to order a replacement is online.

You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.

Where and when you can use the bus pass

Find information about Brighton & Hove night buses.

You can’t use your bus pass on trains, sightseeing buses, scheduled coach services, or outside of England.

Report a hate incident

Report hate incidents in a confidential safe space.

Contact Possability People who will listen to you and take you seriously.

Phone 01273 894 040, open 10am to 4pm, Monday to Friday.