Find out if you can get an older person's bus pass, how to apply and help with common issues.
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If you have tried to pay and the money has not come out of your account by the following day, use our online form to contact us or phone 01273 291 924. We can only check if payments have been successful the day after the transaction.
It currently takes us up to 6 weeks to process applications. Once we approve your application, it can take up to 2 weeks for your bus pass to be delivered.
Therefore, the maximum time from you applying to receiving your bus pass may be 8 weeks in total.
Most bus passes that are due to expire will be automatically renewed and sent to customers. Some bus passes may not be automatically renewed if we need further information from you, such as proof of your new address, if you have moved.
If you have not used your bus pass within the last 12 months or are not named on the Council Tax bill then you will need to contact us to renew.
Apply online if you can or upload a scanned copy of your application on our contact form.
If you need more information, phone 01273 291 924 during our operating hours of 9am to 1:30pm Monday to Friday.
You will be eligible for an older person’s bus pass on your 66th birthday.
Find out your eligibility date on GOV.UK.
Brighton & Hove City Council does not issue companion passes. Companion passes issued by other authorities are not valid for travel within Brighton & Hove.
If you're an unpaid carer, you may be able to get discounted travel from the bus company.
You will receive a new bus pass automatically if your pass has been issued based on your age. If you have not used your bus pass within the last 12 months, have moved within the last 5 years or are not named on the Council Tax bill then you will need to contact us by email or phone to renew.
If you haven't received your renewed bus pass 2 weeks before your pass expires, phone us on 01273 291 924. Alternatively, contact us through our online form with your full name, date of birth and current address so we can look into this for you.
If you have moved out of Brighton and Hove, you will need to let us know and apply for a new bus pass with your current Local Authority.
If you would like to order a replacement, the easiest way to do this is online.
You will need to order a replacement bus pass and return your damaged one to us.
You do not have to pay for a faulty, non-working or damaged card, we will send you a replacement.
You must send an image of your bus pass cut into 4 pieces to prove it is destroyed, and can't be used. See image below:
Make sure the chip in the bus pass behind your photograph is cut in half.
To send us proof that you've destroyed your pass:
If you need help with this process, phone our bus pass team on 01273 291 924.
You can request a replacement bus pass if you have a crime reference number.
The easiest way to order a replacement is online.
You’ll be charged £10 for a replacement bus pass. This fee is non-refundable.
| Location | When | Weekends and bank holidays |
| Brighton & Hove | 9am to 3:59am | All day |
| Rest of England | 9.30am to 11pm | All day |
Find information about Brighton & Hove night buses.
You can’t use your bus pass on trains, sightseeing buses, scheduled coach services, or outside of England.
The easiest way to apply for a bus pass is online.
You can also download an application form and post this to us with your supporting documentation.
Brighton & Hove City Council are unable to refund bus pass fares while applications for new or replacement passes are being processed.
Please note that the bus passes are not made at Hove Town Hall. We need to order them from a separate company who will then send it to you directly.
To apply you will need:
If you are sending these documents by post please only send photocopies. Brighton & Hove City Council cannot be held responsible for documents that are lost in the post.
Proof of your age - This must show your current name and date of birth:
Proof of your address in Brighton & Hove - This must be dated within the last 12 months.
This can be any letter which has been sent to you. A Council Tax bill can be used if it is dated for the current year.
You will need one recent passport-style colour photograph with a plain light background. A photograph may be taken on a smartphone or camera and emailed to us. Headwear, unless for religious or medical purposes, and sunglasses are not to be worn.