Read our privacy notice for information on how we collect, store and process your data.
The council is the data controller for purposes of the Data Protection Act (2018), and EU General Data Protection Regulation as of May 2018. It is also registered as a data controller with the Information Commissioner’s Office (ICO).
Brighton & Hove City Council are committed to protecting your personal information.
As a data controller we have a responsibility to make sure you know why and how your personal information is being collected, in accordance with relevant data protection law.
We are collecting your data for the purpose of responding to any complaint or query in relation to housing adaptations. Your contact details will be used for communication purposes.
We have a legal obligation to process data, specifically working within the Care Act 2014 and Housing Grants, Construction and Regeneration Act 1996.
We process special category data as it is necessary for the provision of health and social care.
Your data may be shared externally with Mears Home Improvement Agency if you have employed them, which would mean your data may also be shared with the selected Framework Contractor.
We will hold your data for seven years from close of case.
Your information is not processed outside the European Economic Area.
Under General Data Protection Regulation (GDPR), you have certain rights concerning your information.
Find more information about privacy and data.
If you have a concern about how we collect or use your personal data you can contact the Council’s Data Protection Officer.
We aim to resolve all complaints about how we handle personal information. You also have the right to make a complaint about data protection to the Information Commissioner's Office.
Contact them by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 1231 113.
You can also make a complaint or find out more information on the Commissioner's Office website.
If your complaint is not about data protection, find details on how to make a complaint about a council service.